Company Information is owned by Bioflow Direct Limited.

Bioflow Direct Limited is a company registered in England and Wales under company number 4443360 and our registered office at Unit 10, 71 Sisna Park Road, Estover, Plymouth, Devon, United Kingdom PL6 7AE

If you would like to contact us please telephone +44 (0) 1752 756720 or contact us


Prices are in United Kingdom Pounds (GBP), inclusive of VAT at the current rate.

Ordering and Payment

We take payment at the time of order, not necessarily the time of despatch. This is to ensure your information is handled safely. Payments are processed securely and no card details are stored on our server. We accept no order until it has been checked and approved. If there is a problem we will email you within three working days.

If your order is placed before noon, Monday to Friday, it will be despatched the same day. Orders placed after this time will be despatched the following working day.


The purchaser may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside The United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and we cannot predict if they will be charged or influence if and how they may be levied.

Guarantees, Size Exchanges and Cancellations

As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.

We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport flex wristbands.

Size Exchanges

In the case of a colour exchange, please include a contact number so that we can call you to confirm your exchange. A re-delivery charge of £2.99 will apply to UK destinations. All other countries will be charged at our the standard delivery rate applicable to that country.

Please note: In the case of all refunds/exchanges, the customer is responsible for paying the return postage. 

For more information please view our returns page