Our returns policy varies depending on the country that you are based in.

UK/EU/Worldwide orders (for Australia and USA, please see below)

If you change your mind, you can return your purchase (unused, with any protective film intact and in it’s original packaging) to us within 14 days of receiving your order. You must also include a copy of your original proof of purchase. 

The address for any returns is:

Bioflow Direct Ltd
Unit 10, 71 Sisna Park Road
United Kingdom

USA and Australia orders

In the first instance, please contact us with details of your return (order number and reason for return) and we will get back to you with further instructions.


In the case of a colour exchange, please include a contact number so that we can call you to confirm your exchange. A re-delivery charge of £2.99 will apply to UK destinations. All other countries will be charged at our the standard delivery rate applicable to that country.

Please note: In the case of all refunds/exchanges, the customer is responsible for paying the return postage.